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Cancel order

Our priority is getting items delivered to our customers as quickly as possible.

1. You can cancel your order before your items delivery. And we will refund full of you money.

2. Once your order has been shipped, please contact our customer service at first time, our customer servide will help you to solve the problem.

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us email to sale@herointhebox.com

Return policy

Your 100% satisfaction is what motivates us to be perfect for you!

Instruction for Return:

1) All orders must be returned within 15 days of the purchase date. We provide full refund if we detect manufacturer defect. Please contact our customer service department within 7 days of the purchase date.

2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

3) For any returns, you must contact customer service department to obtain RMA# / Confirmation#. All returns must include the RMA# / Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.

4) Damaged items are ineligible for return.

5) if you have any problems, please contact us or email to sale@herointhebox.com